Terms of Service

1. Agreement to Terms

By accessing or using XTrade CRM ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

2. Description of Service

XTrade CRM is a customer relationship management platform that provides tools and features for managing contacts, deals, products, marketing campaigns, and business operations. The Service includes:

• CRM functionality for managing customer relationships
• Email marketing and automation tools
• Document management and file storage
• Analytics and reporting features
• Integration with third-party services
• AI-powered features and automation

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Responsibility

You are responsible for all content, data, and activities that occur under your account, including actions taken by users you invite to your organization.

4. Subscription Plans and Billing

4.1 Subscription Tiers

We offer various subscription plans with different features and user limits. Details of each plan are available on our website and may be updated from time to time.

4.2 Billing and Payment

Subscription fees are billed in advance on a recurring basis. You agree to pay all fees associated with your subscription. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.

4.3 Usage-Based Charges

Certain features may incur usage-based charges (e.g., AI credits, email sends). You are responsible for monitoring your usage and any associated costs.

4.4 Plan Changes

You may upgrade or downgrade your subscription plan at any time. Plan changes take effect immediately, and billing adjustments will be reflected in your next billing cycle.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, offensive, or illegal content
• Engage in spam, phishing, or other fraudulent activities
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Service

6. Intellectual Property

6.1 Our Rights

The Service, including its original content, features, and functionality, is owned by XTrade Inc. and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you upload or create using the Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We take data security seriously and implement industry-standard security measures. However, you are responsible for backing up your data and ensuring compliance with applicable data protection laws.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from Service unavailability.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Upon cancellation, your access to the Service will continue until the end of your current billing period.

9.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice, if you violate these Terms or engage in fraudulent, illegal, or harmful activities.

9.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data after a reasonable retention period, subject to applicable legal requirements.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XTRADE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify, defend, and hold harmless XTrade Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of the Service, violation of these Terms, or infringement of any rights of another.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which XTrade Inc. operates, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: